Refund policy

Return & Refund Policy

At LINA BEAUTY, we want you to be satisfied with your purchase. Please review the following return and refund conditions before placing your order.

1. Return Eligibility
Due to the nature of skincare and personal-care products, we only accept returns for products that are unopened, unused and in their original packaging.

Return requests must be made within 7 days of receiving the order.

2. Damaged or Incorrect Product
If you receive a damaged, defective, leaked or incorrect product, please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.

After verification, we may offer a replacement or refund.

3. Opened or Used Products
For hygiene and safety reasons, products that have been opened, used or tested are generally not eligible for return or refund, unless the product was received damaged or defective.

4. Change of Mind
If you simply change your mind after receiving the product, the product must remain unopened and unused to be eligible for a return.

Return shipping costs in such cases may be the customer's responsibility.

5. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed using an available payment method agreed with the customer. Processing time may vary depending on the payment method.

6. Order Cancellation
Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

7. Contact Us
For return, refund or replacement requests, please contact us at:

Email: info@linabeautypak.com
Website: linabeautypak.com

LINA BEAUTY reserves the right to assess each return or refund request according to the circumstances and applicable laws.